Australia’s leading corporate housing supplier becomes Raytio Customer

· 2 min read

We are very excited to announce that Australia’s leading corporate housing supplier, Urban Rest, has chosen Raytio’s identity verification solution to ensure a secure and seamless online check-in system for their guests.

Here’s a word from Urban Rest Founder and CEO, David Whelan:

"We were looking for the best solution to facilitate a fully contactless and remotely managed check-in experience, while minimising the possibility of fraud which is harder to police without an on-site presence."

In this instance, Raytio collects each guest’s identity information, such as passport details and other check-in information, online via mobile phone, tablet, or computer. Raytio then checks the details with the relevant authorities, such as the government and transportation to ensure the identity passes fraudster checks. Credit card details are also seamlessly captured and stored directly within Urban Rest's payment processor for charging on check-out.

"We send guests an email directly from our reservation system and the verified details are then automatically populated back once the guest has checked in - solving the issue of ensuring the identity of the guest without multiple steps back and forth. As we push to increase the availability of contactless solutions, particularly in light of the current concerns around hygiene, removing one of the key risks around fraud was essential."

Once guests check in, their identity details are stored securely and can be re-used anywhere across Raytio’s growing network of accommodation providers, reducing form filling and friction for everyone.

"Raytio provides us with genuine verified customer information and integrates with our back-end systems to make the check-in process fast, automated, and a great experience for our guests", says Mr Whelan.

This is definitely a win - win situation for Urban Rest and their guests!